Questions and answers
Everything your committee usually asks first.
Twenty questions we hear most often from PTA committees, grouped by what's actually on your mind when you're deciding whether to move off a WhatsApp group.
Getting started and cost
Is Friends of School free to use?
Yes — every school gets a free tier with a full site, clubs, events, uniform shop, and the mobile app. If your committee sells tickets or uniform through the platform, a small percentage of each sale plus the payment provider's own fee applies; see our pricing page for the exact numbers.
How long does it take to get our PTA's site live?
Most committees are live within a few days of signing up: pick a template, add your school's colours and crest, and publish. No developer, and no waiting on your school's IT department.
Do we need technical skills on the committee to run it?
No. The dashboard is built for volunteers, not developers — publishing an event, opening a club for booking, or sending a notice takes a few minutes, and committee membership changes every year without losing anything.
Can we try it before committing our whole PTA to it?
Yes — start on the free tier with your real school data, invite a handful of parents, and decide from there. There's no contract to sign to get started.
Moving off WhatsApp
We already run everything through a WhatsApp group. Why switch?
A WhatsApp group has no search worth the name, no way to scope a message to just Year 4 parents, and no way to sell a ticket or take a uniform order inside the chat. Friends of School keeps the same instant reach without losing messages in the scroll.
Will parents have to download yet another app?
Most will, yes — but it replaces several separate group chats, a paper newsletter, and a cash tin at the school gate with one place, which is the trade committees tell us is worth it.
What happens to our existing WhatsApp groups?
Nothing forces you to close them immediately. Most committees run both side by side for a term while parents migrate, then wind the WhatsApp group down once most families have joined.
Safety, data, and children
Can parents see each other's phone numbers or email addresses?
No. Class chat happens inside the app; nobody's personal number or email is ever exposed to another parent.
Who can see information about a specific child?
Only that child's own parents or guardians and the committee members responsible for their class or year group — never the whole school.
Is our data stored securely, and where?
Yes — data is encrypted in transit and at rest, and access is scoped by role, so a Year 2 class rep can't see Year 6 payment records. Full details are in our privacy policy.
What happens to our data if the PTA stops using the platform?
Your school owns its data. If a committee decides to leave, we'll export everything — contacts, event history, financial records — in a usable format.
Payments: tickets and uniform
How do parents pay for tickets and uniform?
By card, through the payment provider used in your school's region (Stripe in the UK and UAE, Razorpay in India) — the same checkout parents already trust from other websites.
Do parents get a receipt?
Yes, automatically by email the moment a payment completes — no more chasing the committee for proof of purchase.
What fees does the PTA actually pay on a sale?
A percentage of the sale price to the platform (3% on the free tier, lower on paid tiers) plus the payment provider's own processing fee. The exact numbers, by region, are on our pricing page.
Can parents sell their own preloved uniform through the platform?
Yes — a parent-to-parent marketplace sits alongside the school's own shop for new stock, moderated by the committee, searchable by size and year group.
Running the committee
What happens when committee members change each year?
Access follows the role, not the person — hand the account over to next year's treasurer or secretary and nothing about your event history or shop listings is lost.
Can we run clubs with waitlists and capacity limits?
Yes — set capacity, staff ratios, and a waitlist once per club, and parents book online without a spreadsheet changing hands.
Can the committee moderate a class chat, or remove someone if it comes to that?
Yes — unlike an ordinary WhatsApp group, the committee has moderation tools for a class group, including the ability to remove a participant.
The technical stuff
Does this work for our specific curriculum?
Yes — schools publish their own curriculum map by year and subject, whether that's IGCSE, CBSE, IB, or a curriculum of your own.
Is there a mobile app, and does it work on both iOS and Android?
Yes, on both — notifications are scoped to a parent's own child's class and year group, not broadcast to the whole school.